Description
The State of South Carolina is seeking a managed service provider to deliver comprehensive IT Service Management (ITSM) system services for the Atlassian/JIRA platform. The contract will be for an initial term of one year with four additional one-year renewal options, making it a potential five-year contract. The successful bidder will provide managed services to ensure seamless integration of incident, problem, change management, and overall IT service workflows. Key responsibilities include providing core services as described in Section III of the solicitation, with pricing to be submitted for these services. The state is looking for a provider that can enhance the efficiency and management of IT services and support processes for various state government agencies and departments.
• The contract is for managed services for specific Commercial-Off-The-Shelf (COTS) ITSM solutions.
• The provider must ensure seamless integration of incident, problem, change management, and overall IT service workflows.
• Pricing must include a detailed breakdown of costs for core services.
• The provider must comply with all applicable laws and regulations, including those related to information security and data protection.
• The contract may be renewed for up to four additional years, depending on performance and state needs.