Customer Service Inspection Services

The City of Carrollton is seeking a vendor to provide Customer Service Inspection Services for its Cross Connection Control and Prevention Program. The selected vendor will perform customer service inspections on the customers' property, identify potential health hazards, and create work write-ups to ensure compliance with city ordinance requirements. The vendor must have extensive experience in Cross Connection Control and Prevention Programs and be qualified to work with the Texas Commission on Environmental Quality regulations. The contract duration is one year with two one-year renewals, and the budget is approximately $30,000 per year. • The vendor must provide invoicing and batch invoices into one monthly invoice. • The vendor must have a licensed Customer Service Inspector or Water Supply Protection Specialist to perform the inspections. • The vendor must provide a background check for each inspector. • The vendor must contact customers within 72 hours to arrange an appointment for the customer service inspection. • The vendor must complete a TCEQ-approved Customer Service Inspection Certificate and provide it to the customer.