Description
The State of Illinois Department of Children and Family Services (DCFS) is seeking a vendor to operate the Diligent Search Service Center (DSSC), providing comprehensive investigative search services to locate missing parents, relatives, and other persons of interest for child‑welfare cases. The contract will run for ten years and requires the vendor to staff a secure web‑based portal, integrate with at least 16 state and national databases, meet strict service‑level agreements (2‑hour turnaround for “Quick” searches, 24‑hour for all others), maintain 99.5 % system uptime, and provide detailed monthly and daily reporting. The award will be based on the lowest total price among responsive and responsible bidders, with a 3 % Business Enterprise Program (BEP) utilization goal.
Attached files
Contact
Devin McQuillan(Purchaser)