Description
The South Carolina Department of Natural Resources is seeking vendor input for an enterprise‑wide Customer Service Portal that will consolidate licensing, permitting, titling, payment processing, marketing, reporting, and mobile access for both the public and law‑enforcement users. The portal must integrate with existing state systems (law‑enforcement ticketing, document management, education records, GIS, tax collection), support PCI‑DSS and PII compliance, and provide AI‑driven OCR and chatbot capabilities. Responses are required by early July 2026 and will inform a future solicitation.
• Core functions: online license/permit sales, e‑signature, OCR auto‑populate, e‑titling/e‑lien, lottery management, event registration, volunteer and campsite management, and product sales.
• Mobile apps: one public‑facing iOS/Android app and a separate offline‑capable law‑enforcement field app.
• Integration & data: bidirectional data exchange with law‑enforcement, Perceptive Content DMS, Kalkomey education system, Esri GIS, and state tax agencies; migration of ~1.5 TB of historic data (up to 20 years).
• Security & compliance: PCI‑DSS, PII safeguards, SC state security standards, AI governance (human‑in‑the‑loop, audit logs).
• Hosting model: vendor‑hosted cloud solution with an on‑premises replicated MS SQL Server database for SCDNR staff.