Transit Management Maintenance Operations Services

The Berkshire Regional Transit Authority (BRTA) is soliciting proposals from qualified transportation providers to manage, maintain, and operate BRTA's fixed route, coach, paratransit, and microtransit services. The selected Management Contractor will provide transportation management services commencing July 1, 2026, for a term of three years, with the possibility of two one-year extensions. The contractor will be responsible for providing operationally dependable, customer-friendly, initiative-taking, and safe transit management, maintenance, and operations services. Key responsibilities include maintenance and operations, financial management, personnel management, and transition planning. • The contractor must employ a full-time resident General Manager to oversee all duties. • The contractor must provide emergency phone numbers for all key personnel. • The contractor must comply with all applicable laws and regulations. • The contractor must provide monthly performance reports and operate budgets. • The contractor must be available 24 hours a day to manage emergencies. • The contractor must provide door-to-door service to the maximum extent possible without losing control and oversight of vehicles or customers. • The contractor must track and report customer complaints and ride times.