Utility Ticket Management System

The City of Georgetown is seeking a robust and scalable Utility Ticket Management System to handle utility locate tickets efficiently. The system should have features such as automated ticket intake, ticket distribution, real-time notifications, and work order management. The system should also be compatible with laptops and existing GIS platforms. The city is looking for a contractor to design, develop, and implement the system, as well as provide ongoing maintenance and technical support. • The system should have automated ticket intake and distribution capabilities • The system should provide real-time notifications and alerts • The system should have work order management and role-based access control • The system should be compatible with laptops and existing GIS platforms • The system should have a user-friendly interface and provide training and support