Request for Information (RFI): Modernizing Enterprise IT Service Management

The Department of the Air Force (DAF) is seeking industry input on modernizing its Enterprise IT Service Management. The DAF is looking for innovative solutions and strategies to enhance performance, increase affordability, and improve the speed of service delivery. The areas of interest include emerging trends in ITSM, alternatives for cost and performance improvement, the role of Artificial Intelligence (AI) in ITSM, evaluating service delivery models, strategies to reduce complexity, and innovative financial and cost management models. • Emerging trends in ITSM • Alternatives for cost and performance improvement • The role of Artificial Intelligence (AI) in ITSM • Evaluating service delivery models • Strategies to reduce complexity • Innovative financial and cost management models