Description
Washington State Ferries (WSF) is seeking input from vendors capable of delivering a real‑time visual messaging system that will convert audio public‑address (PA) announcements into text and distribute that information across multiple passenger‑facing channels (digital signage on vessels and terminals, mobile apps, web portals, and SMS alerts). The agency wants to understand available technologies, pricing models, integration approaches, and support structures to shape a future solicitation.
• Capture crew voice announcements, apply speech‑to‑text conversion, and normalize/translate the output.
• Distribute the textual messages to on‑board displays, terminal signage, the WSDOT mobile app, website feeds, and SMS via Twilio.
• Vendors should detail which workflow components they can provide (stand‑alone or integrated), preferred deployment models (cloud, on‑premise, hybrid), support and maintenance plans, typical pricing structures, and any additional value‑added features (e.g., multi‑language support, accessibility compliance).
• The RFI does not request a formal proposal; responses become part of the public record and are due by 5 PM PT on 27 August 2026.