Request for Information for a Regulatory Licensing, Enforcement, and Case Management System

The City of Seattle is seeking information from qualified vendors to provide a modern, cloud-based system to manage regulatory licensing, enforcement, case management, workflow, document management, customer-facing portal capabilities, payment and fees collection, and integration with existing Seattle financial programs. The system should support flexible, multi-tier, program-specific fee configurations and provide admin-level configuration tools for City staff to set up new programs or modify existing structures without vendor or development services. The system must integrate with City systems such as STORM, PeopleSoft, Accela, Government Premier, Kubra, and ECM/SharePoint. Key features include: • Regulatory Licensing & Lifecycle Management • Complex Fee and Penalty Structures • Enforcement, Case Management, and Delinquent Account Tracking • Inspections Management • Document Management & Storage • Workflow & Business Process Automation • Customer-Facing Portal • Reporting & Analytics The City is looking for a vendor that can provide a comprehensive solution that meets their requirements and can be implemented within 18-24 months.