Description
The Government of the Virgin Islands is seeking proposals to establish and operate a certified 988 Suicide and Crisis Lifeline Call Center. The goal is to ensure that individuals in crisis have access to timely, culturally competent, and effective behavioral health support via phone, text, and chat platforms. The selected provider will be responsible for establishing and operating a fully functional call center, providing 24/7/365 access to crisis support, and meeting national standards for certification and data reporting. Key responsibilities include staffing and training, certification and compliance, service coverage and availability, follow-up and referral, technology and infrastructure, data collection and quality assurance, and coordination with local resources.
• The call center must provide 24/7/365 access to crisis support through phone calls, with infrastructure and protocols in place to enable future integration of chat and text modalities.
• The center must be certified by Vibrant Emotional Health within 30 days of award and adhere to all SAMHSA, Vibrant, and VIDOH standards for performance, operations, and data reporting.
• Staff must include trained crisis counselors, clinical supervisors, and administrative personnel, with all staff completing mandatory initial and ongoing training.
• The organization must have a distinctive call operation with the capacity to identify, receive, and respond to calls, chat, and texts from individuals in distress 24/7/365.