Furnish and Deliver English Language Periodicals for CPL

The City of Cambridge is seeking a qualified vendor to furnish and deliver regular periodical subscriptions for the Cambridge Library System. The vendor must be able to supply 95% of subscriptions, excepting cessations and suspensions, and provide customer service, including online claims and tracking. The contract will be awarded to the lowest responsive and responsible bidder providing the highest percentage discount. The total discount must remain firm throughout the contract term. Key responsibilities include: • Dealing with multiple types of serials and publishers • Supplying 95% of subscriptions • Providing online claims and tracking • Accepting orders placed online and providing separate invoices for each library location • Verifying the accuracy and completeness of the library’s order information • Notifying the library of any special inclusions or exclusions • Having direct contact via email and phone • Delivering magazines by US Mail to addresses provided • Delivering daily newspapers by a delivery service in a sealed plastic bag before each library opens for service • Claims of missing issues for newspapers and magazines must be taken care of by the vendor • The vendor must credit a refund for any/all item(s) not delivered on time or not delivered at all