Description
The Unified Court System, NYS is seeking services from one provider to provide telephonic interpreting and video remote interpreting, including American Sign Language-Video Remote (ASL-VRI) Interpreting. The services are for statewide usage in the courts for initial points of contact, non-courtroom settings, filing court papers, and for emergency situations. The provider must have qualified interpreters available for 200+ languages and provide these services in a prompt and easy-to-use format, and on-demand (24 hours/7 days a week) as needed.
• The average number of monthly phone calls in 2025 was 1,711 averaging 10 minutes per call.
• The contract term is from 11/20/2025 to 10/26/2027.
• The basis for award is "best value" considering factors such as ability to schedule with short notice, subject-matter knowledge, and experience.
• The provider must provide responses to questions regarding their ability to provide the services, including the number of interpreters available in each language, their ability to work with video conferencing, and their vetting process for selecting freelance interpreters.