IFB/PS/DOA/2605-1260216/Social Media and Customer Feedback Dashboard

The City of Atlanta is seeking a centralized Social Media and Customer Feedback Dashboard for the Hartsfield-Jackson Atlanta International Airport (HJAIA) Customer Experience (CX) Division. The solution should aggregate, analyze, and visualize customer sentiment and engagement data from multiple social and non-social media platforms to enhance insights, identify service trends, and drive operational improvements. The procurement process will involve a prequalification phase followed by an Invitation for Bid (IFB). Interested vendors will be prequalified based on relevant experience, technical capability, compliance with security standards, and solution readiness. Key features of the required solution include: • Aggregation and analysis of customer sentiment and engagement data from multiple social and non-social media platforms • Visualization of customer sentiment and engagement data to enhance insights and identify service trends • Ability to drive operational improvements based on customer feedback and sentiment analysis • Compliance with security standards • Solution readiness and relevant experience