Description
The Department of Motor Vehicles (DMV) is seeking a contractor to provide telephonic interpretation services for the DMV Legal Affairs Division. The contractor will provide interpretation services for various languages, including certified and registered languages, during Office of Administrative Hearings or State Personnel Board Hearings. The contractor must be certified by the State of California, Department of General Services, Office of Small Business and Disabled Veteran Enterprise Services, as a Certified Small Business. The contractor must also provide a certified or registered interpreter for each language, and ensure that all interpreters are competent and able to interpret accurately. The contract term is 36 months, and the contractor must provide services Monday through Friday, excluding state holidays, from 8:00 AM to 5:00 PM Pacific Time.
• The contractor must provide a copy of the interpreter's certification 10 business days prior to a State Personnel Board Hearing.
• The contractor must ensure that all interpreters are able to interpret the terms and procedures generally used in Office of Administrative Hearings and State Personnel Board Hearings.
• The contractor must provide an ASL interpreter utilizing a remote video technology/virtual platform.
• The contractor must handle simultaneous incoming telephone interpreter requests from the DMV when necessary.
• The contractor must answer all incoming telephone interpreter requests from the DMV within seven rings and connect all callers to the appropriate interpreter within three minutes.