Emergency (911) Notification Solution

This contract awards Snohomish County a two‑year, off‑the‑shelf emergency notification platform that must integrate with the county’s Smart 911 system and provide multi‑channel alerts, two‑way communication, and employee check‑in capabilities. The solution must support mobile push, SMS, email, voice calls (ETN), and include mapping, audio playback, and public opt‑in/out portals, with 24 × 7 vendor support and training. Rave Mobile Safety was selected as the sole vendor with a lump‑sum price of $87,932. Evaluation will weight experience, methodology, functional specs, cost, and compliance. The contract includes an option for up to three one‑year renewals. • Required integration with Smart 911 and ability to ingest carrier data. • Multi‑channel alert delivery (push, SMS, email, voice, WEA/EAS). • Employee “check‑in” feature accessible via web, text, or mobile app. • 24/7 support, training, and minimal customization.