MailChimp Premium Plan With Service and Support

Cuyahoga County issued an informal request for proposals (RFB) to procure a MailChimp Premium Plan subscription that includes 130,000 contacts, 1,950,000 email sends per month, unlimited audiences, generative AI features, advanced segmentation, automated customer journeys, and an open API. The procurement also bundles premium migration support, dedicated onboarding, tailored action plans, a dedicated Customer Success Manager, and 24/7 phone, chat, and email support. • Scope: Subscription‑based email marketing platform with extensive contact capacity and advanced automation features. • Service Add‑Ons: Migration assistance, onboarding specialist, custom action plans, and continuous premium support. • Procurement Type: Informal RFB awarded to a single vendor (MailChimp) with the contract status marked as “Awarded.”