TeleManagement Application Solution

The County of Sacramento issued a Request for Proposal (RFP) for a TeleManagement Application Solution. The RFP was comprehensive, and the evaluation considered technical requirements, customer needs, ease of use, and degree of customization. The contract was awarded to Pinnacle Software, a Windstream Company. The scope of work includes providing a telemanagement application solution for a five-year period. Key features of the contract include: • A comprehensive evaluation process • Consideration of technical requirements, customer needs, ease of use, and degree of customization • A five-year contract period • Awarded to Pinnacle Software, a Windstream Company • The County of Sacramento as the contracting agency