Telephone Answering/Call Center Service

The City of Cottonwood has awarded a contract to AnswerNow, Inc. for telephone answering and call center services. The contract started on June 22, 2023, but the end date is not specified. The contract documents include an agreement and an addendum, which suggest that AnswerNow, Inc. is the sole vendor for this contract. The scope of work includes providing telephone answering and call center services to the City of Cottonwood. Key points to consider include: • The contract is for an ongoing period, with no specified end date. • The vendor is responsible for providing telephone answering and call center services. • The contract documents include an agreement and an addendum. • The City of Cottonwood is the agency that created and decided to award this contract.