Customer Service Training Services

The City of Independence, Missouri is seeking a vendor to provide customer service training services on an annual contract. The training program should encompass formal training on customer service skills and coaching for managers, and should be adaptable to the time constraints of City staff. The contract was awarded to MARC, who had the highest score among the proposals submitted. The key aspects of the contract include the provision of customer service training, the development of a culture of customer service throughout the City organization, and the delivery of training both in-person and online. • The contract is for an annual customer service training program • The training program should include formal training on customer service skills and coaching for managers • The program should be adaptable to the time constraints of City staff • The contract was awarded to MARC • The City is seeking to develop a culture of customer service throughout the organization