The City of Worcester is procuring a comprehensive, proprietary K‑12 content‑management system (CMS) and associated web‑hosting services for Worcester Public Schools, together with a native mobile application and multilingual support. The vendor must redesign the district website, migrate up to 4,000 pages, ensure WCAG 2.1‑AA compliance, provide continuous maintenance, 24/7 hosting on a major cloud platform, and deliver extensive training and support. The contract also requires disaster‑recovery capabilities, security compliance (SOC‑2, NIST, encryption), and a hard launch deadline of January 30 2024.
• Proprietary, non‑open‑source CMS with built‑in mobile app (iOS/Android) and multi‑language (≥ 100 languages) capability.
• Full‑service hosting, maintenance, DDoS mitigation, backup/DR, and 99.0‑99.5 % uptime SLA.
• Mandatory accessibility (WCAG 2.1‑AA), FERPA/COPPA compliance, and extensive training for ~200 administrators.