Telephone Answering Service

The County of Lehigh is soliciting quotes from firms to provide telephone answering services for six agencies within Human Services. The contract includes various pricing options, including monthly rates and flat fees, and is awarded to one or more of the listed vendors. The scope of work includes providing telephone answering services, with varying rates for different types of calls. Key information to consider when evaluating this contract includes the pricing structure, the scope of work, and the qualifications of the vendors. • The contract includes a variety of pricing options, including monthly rates and flat fees. • The scope of work includes providing telephone answering services for six agencies within Human Services. • The contract is awarded to one or more of the listed vendors, including Gilson Software Solutions, WiMac Tel, Inc., and Direct Line, Inc. • The pricing structure and scope of work may be similar to other contracts for telephone answering services. • The qualifications of the vendors, including their experience and expertise, may be an important factor in evaluating this contract.