ServiceNow Implementation Services

This procurement seeks ServiceNow implementation services for the Port of Portland, covered under the NASPO ValuePoint CLOUD Solutions cooperative agreement (Master Agreement AR2472). The work includes consulting, configuration, integration, testing, training, and related services needed to deploy the ServiceNow platform for the port’s operations. The Port has announced an intent to award the contract to Carasoft Technology Corporation, pending a public comment period. The estimated cumulative value of the procurement is up to $1,097,571.49, and the contract term runs through September 15, 2026. • Scope: ServiceNow platform implementation (consulting, configuration, integration, testing, training). • Funding: Up to $1.1 million under the NASPO cooperative contract. • Procurement vehicle: Interstate cooperative procurement (Oregon Rev. Stat. 279A.200) via NASPO ValuePoint CLOUD Solutions. • Timeline: Bids due May 12, 2026; comments due April 21, 2026; contract effective through September 15, 2026.