17-3751 NCourt Electronic Payment Processing Program

The contract is for an electronic payment processing program provided by nCourt, LLC to the City of Goodyear. The program allows for online payment processing, payment processing at the court, and bilingual call center services. The contract has a term of 14 years, with an option to renew for up to 7 years. The vendor will provide a secure website for payment processing and will guarantee all fees collected. The contract also includes provisions for termination, transition services, and conflicts of interest. Key aspects of the job's work and scope-of-work include the implementation and operation of the payment processing program, the provision of customer support and billing associated technology services, and the funding of a bank account designated by nCourt, LLC.