Customer Connect: Utility Customer Self-Service Portal and Mobile Solution

The City of Roseville solicited proposals for a comprehensive Utility Customer Self-Service System (CSS) portal and Mobile Solution. The proposed solution was required to meet multiple business needs, accommodate the City's departmental requirements, and provide a wide array of customer-facing opportunities. The City has decided to reject all proposals. Key features of the proposed solution included metered historical consumption, interval metered data, and hourly, daily, and monthly use. The City provided various documents, including a response template, cloud solution questionnaire, functional requirements matrix, and cost and roles matrix, to aid proposers in developing their proposals. • The proposed solution must be a comprehensive Utility Customer Self-Service System (CSS) portal and Mobile Solution. • The solution must meet multiple business needs and accommodate the City's departmental requirements. • The solution must provide a wide array of customer-facing opportunities. • The solution must include metered historical consumption and interval metered data. • The solution must provide hourly, daily, and monthly use data.