This contract is for the provision of scheduling and timekeeping software solutions for the Regional 911 Department of Pinellas County. The software will be used to manage staff schedules, track time off and shift trades, and provide reporting and analytics. The contract includes implementation and configuration services, as well as ongoing support and maintenance. The vendor, First Due, will provide a cloud-based solution that meets the county's requirements for security, scalability, and usability. The contract has a term of three years, with an option for renewal.