Description
The U.S. Embassy in Panama seeks a prime contractor to provide comprehensive mobile‑voice and data services, supporting both basic phone lines and unlimited data plans for smartphones and tablets. The contract is structured as an IDIQ with a base year and two optional one‑year extensions, and requires full program‑management, carrier coordination, cybersecurity (C‑SCRM) compliance, detailed billing, and rapid support for critical issues. The award will be based on best‑value trade‑off evaluation, emphasizing technical merit, resilience, and price.
• Provide 470 unlimited‑plan lines and 40 basic‑plan lines, plus ~10 temporary‑service lines per year.
• Deliver 4G/LTE (and where available 5G) service, roaming, Wi‑Fi calling, eSIM activation, and a 48‑hour activation timeline for new lines.
• Supply 24/7 bilingual support, detailed monthly usage reporting, and a disaster‑recovery/continuity plan; all while meeting SAM registration, C‑SCRM questionnaire, and IRS Form W‑14 requirements.