Description
The Pennsylvania Army National Guard is seeking contractor support to sustain Central Issuing Facility (CIF) operations at Fort Indiantown Gap. The contractor will provide issue, exchange, turn-in, records, warehouse, and customer service functions associated with Organizational Clothing and Individual Equipment (OCIE). The contractor will work between the hours of 0700-1630 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed. The contractor shall develop and maintain an effective Quality Control Plan to ensure services are performed in accordance with the Performance Work Statement. The contractor shall also comply with all applicable installation/facility access and local security policies and procedures. Some key responsibilities include:
• Processing issue, exchange, and turn-in actions accurately
• Maintaining accurate customer records, suspense files, and transaction packets
• Providing timely customer service support
• Reviewing and assisting with reconciliations
• Tracking customer volume and OCIE transactions
The estimated workload is 3,840 manhours annually, with an average of 950 FLIP transactions per year and 178 turn-in transactions per month.