Customer Satisfaction Data Collection and Analysis

The Bureau of Economic Analysis (BEA) is seeking a contractor to provide customer satisfaction data collection and analysis services for their website. The contractor will design a customized data collection instrument, develop a sample plan, provide data modeling and analysis, and perform a usability audit review of the website. The contract will be for a period of one year with four possible option years. The contractor will work fully remotely and will not be required to be on-site. • The contractor will design a customized data collection instrument that will meet the stated objectives. • The contractor will develop a sample plan that will specify how often the opportunity to take the survey will be offered to visitors. • The contractor will provide data modeling and analysis of the collected data. • The contractor will perform a usability audit review of the website using an industry-standard set of heuristics. • The contractor will provide a project plan, login credentials to an online reporting portal, and a written report of the usability audit.