Description
The State of North Dakota’s Department of Health and Human Services is seeking a comprehensive fleet‑management IT solution that will automate vehicle dispatch, maintenance scheduling, driver management, reporting, mobile data capture, and travel‑log automation. The contractor must deliver a fully configured software platform (cloud‑ or on‑premise) that integrates with the State’s Azure Active Directory, hosts under the nd.gov domain, and meets stringent security and availability requirements. The award will include implementation services, training, documentation, and five years of maintenance/support.
• Core functional areas: vehicle/asset tracking, preventive‑maintenance alerts, driver & role management, customizable analytics, and mobile app for field updates.
• Must provide a licensing or subscription model, support for future license additions, and co‑terming options.
• Requires compliance with FedRAMP/HITRUST/StateRAMP (or a Third‑Party Security Questionnaire), SOC‑2/ISO‑27001 audit, 99.9 % uptime SLA, and data residency within the continental U.S.
• Deliverables include kickoff, project plan, gap analysis, configuration, data conversion, interfaces, testing, training, documentation, go‑live, and post‑implementation reporting, all under a 90‑day warranty and retainage scheme.
• Evaluation will be 80 % technical (based on responses to the detailed SOW) and 20 % cost (lowest price receives full points).