Description
The State of New Jersey is seeking a qualified vendor to provide high‑volume data‑entry and verification services for the Division of Revenue and Enterprise Services. The work will cover processing of approximately 1.4 million individual NJ‑1040 income‑tax returns and an estimated 4–8 million total documents per year, using both online (TIFF‑G4 images, key‑from‑image) and traditional paper‑based (DCR) methods. The contractor must meet strict performance standards (≤ 0.5 % error rate, defined turnaround times), operate a facility within 50 mi of Trenton, NJ, and comply with extensive state‑wide information‑security controls (NIST‑based, U.S.‑only data residency). The contract is a three‑year base term with up‑to‑three one‑year extensions and is set‑aside for New Jersey small‑business subcontractors. Pricing must be submitted on a State‑Supplied Price Sheet for twelve price lines, using hourly and/or per‑keystroke rates for each of three contract years.
• Process 4–8 million tax‑related documents annually using NJDREAMS, KFI, and DCR systems.
• Must maintain ≤ 0.5 % error rate and meet specific batch‑completion turnaround standards (e.g., 1‑day for imaged checks, 3‑day for imaged returns, 7‑day for paper returns in non‑peak season).
• All work performed in the United States; manual‑keying sites must be within 50 mi of 200 Woolverton St., Trenton, NJ (exceptions require prior approval).
• Extensive security requirements (background checks, NIST‑aligned controls, 72‑hour breach reporting, disaster‑recovery plan) and a subcontractor utilization plan for New Jersey small‑businesss.