T2774 - Front End Mail Receipt & Pre-Processing Services - DORES

This solicitation seeks a qualified contractor to provide front‑end mail receipt, opening, sorting, screening, and pre‑processing services for the Division of Revenue and Enterprise Services (DORES). The contractor must operate a dedicated mail‑handling facility in New Jersey, meet strict accuracy (≥ 99 %) and turnaround standards, and handle a high volume of tax‑related mail items (≈ 7 million pieces annually). Key deliverables include daily and monthly reporting, development and annual testing of 2D barcodes and OCR scanlines, and compliance with extensive security, background‑check, and small‑business subcontracting requirements. The contract is a three‑year base award with optional two‑year extensions and includes retainage, liquidated‑damages provisions, and mandatory insurance coverage. • Operate a NJ‑based pre‑processing center capable of handling ~100 large mail hampers and processing various tax returns, vouchers, and corporate documents. • Perform daily, monthly, and annual reporting of receipt volumes, errors, and production metrics; support state‑mandated barcode and scanline generation. • Comply with stringent security, background‑check, insurance, and small‑business subcontracting set‑asides, while meeting performance standards (99 % accuracy, specific turnaround times).