LAX Concierge Services Program (Personal Services)

The Los Angeles World Airports (LAWA) is seeking proposals from qualified firms to provide premium Airport Concierge Services at Los Angeles International Airport (LAX). The selected firm will be responsible for providing high-quality concierge services to airport passengers. The scope of work includes providing personalized assistance to passengers, handling special requests, and ensuring a seamless travel experience. • The proposal should include the firm's experience in providing concierge services, their approach to customer service, and their plan for ensuring a high level of quality. • The firm should also provide information on their staffing plan, training program, and quality control measures. • The proposal should include a detailed pricing structure and any additional costs associated with the services. • The firm should be able to demonstrate their ability to work effectively with airport staff, airlines, and other stakeholders. • The firm should have experience in handling sensitive passenger information and ensuring confidentiality.