Description
The Department of Veterans Affairs is seeking a contractor to provide four telephone operators to support the San Francisco VA Health Care System. The operators will be responsible for answering incoming calls, providing customer service, and performing other related tasks. The contractor will be expected to provide 4 telephone operators to cover Monday-Friday 7:00 PM to 7:00 AM, plus Saturday, Sunday, and Federal holidays 24 hours per day. The contractor will also be required to provide a methodology for handling workload increases exceeding 20 percent.
Some key points to consider:
• The contractor will be required to provide 4 telephone operators to cover the required schedule
• The contractor will be responsible for answering incoming calls, providing customer service, and performing other related tasks
• The contractor will be required to provide a methodology for handling workload increases exceeding 20 percent
• The contractor will be expected to provide continuous coverage during meal and rest breaks
• The contractor will be required to provide orientation and training on the Cisco Finesse System, paging systems, emergency procedures, and other Government-furnished equipment prior to the start of performance