EMERGENCY NOTICE IDVA Warrior Assistance Program Services

This emergency solicitation supports the Illinois Warrior Assistance Program (IWAP) by providing a suite of call‑center and support services needed on an urgent basis. The contract covers staffing for phone support, behavioral health specialist assistance, program management, 24/7 overflow answering services, and a phone‑system platform. • Care Coordination Center Staff Phone Support (NIGP 915‑20 – Call Center Services) • Behavioral Health Specialist Support (NIGP 915‑20) • Program Manager oversight (NIGP 915‑20) • 24/7 answering service for overflow, weekend, holiday, and overnight calls (NIGP 915‑20) • Phone System Platform to enable the above services (NIGP 915‑20) All items are scoped as single‑unit “Each” engagements, indicating the contractor will deliver and maintain these services for the duration of the emergency period.