Public Records Request Management System

The City of Palm Desert is seeking a comprehensive Public Records Request Management System to support compliance with the California Public Records Act, improve operational efficiency, enhance transparency, and streamline records request processing. The system should include core components such as public records request intake and workflow management, records collection, review, and redaction, electronic communications discovery, reporting, analytics, and public transparency tools, and integration with existing city systems. The selected vendor will work collaboratively with city staff to ensure a seamless implementation and transition from the city's existing system. Some key features of the system include: • Public records request intake and workflow management • Records collection, review, and redaction • Electronic communications discovery • Reporting, analytics, and public transparency tools • Integration with existing city systems The city anticipates that implementation will include the migration of ongoing requests, closed requests, request data, configurations, and other relevant system information necessary to maintain continuity of operations and preserve historical data.