Description
Gwinnett County’s Police Department is seeking a vendor to design, implement, and maintain a cloud‑based E‑911 community‑engagement (post‑call survey) solution. The contract will provide a SaaS platform that automates survey distribution via SMS, integrates with the County’s CentralSquare CAD system, delivers real‑time analytics dashboards, and includes full 24×7 support, training, documentation, and a minimum 12‑month warranty. The solution must meet extensive security, privacy, and accessibility requirements (FedRAMP, ISO 27001, SOC 2, CJIS, HIPAA, WCAG 2.1 AA) and be hosted on approved U.S. data‑center locations. The County will evaluate technical capability, implementation plan, functional fit, and price, awarding the contract after a public opening on 5 Oct 2026.
• Deliver a SaaS survey‑management platform with SMS/voice integration and CAD data ingestion.
• Provide 24/7 support, training, and a 12‑month warranty; include a roadmap for future releases.
• Comply with rigorous security standards (encryption, MFA, audit logs, FedRAMP, etc.) and ADA/WCAG accessibility.
• Annual renewal clause; initial term ends 31 Dec 20xx.
• Submission deadline is 5 Oct 2026, questions due 18 Sep 2026.