Locally Employed Staff Health Insurance Services for U.S. Embassy Harare, Zimbabwe

The U.S. Embassy in Harare, Zimbabwe is seeking a contractor to provide health insurance services to its locally employed staff and their dependents. The contractor will be required to provide a range of medical benefits, including hospitalization, emergency services, outpatient services, and prescription drugs. The contract will be for a base period of one year, with four option years, and the contractor will be required to provide a pricing table with firm-fixed prices for the services. The contractor must have a physical address in Zimbabwe and be authorized to operate and do business in the country. • The contractor must provide a user-friendly system for employees to access their claims and submit appeals. • The contractor must respond to medical aid enquiries within 24 hours of notification. • The contractor must provide a dedicated 24-hour customer service facility to handle customer enquiries and after-hours authorizations. • The contractor must provide a Preferred Provider Network (PPN) of service providers for the benefits listed in the contract.