Description
The Indian Health Service (IHS) at Gallup Indian Medical Center is seeking a vendor to provide a five‑year InformaCast Advanced Notification Maintenance Support Service, including 24/7/365 technical support, preventive maintenance, and OEM parts for a system serving 1,000+ endpoints. The contract is a small‑business set‑aside (EDWOSB, HUBZone, ISBEE) with a base period of one year and up to four one‑year options, totaling a maximum performance period of five years.
• Scope: 24/7/365 maintenance subscription, on‑site spare parts, preventive maintenance, and remote diagnostics for InformaCast (CUCM integration).
• Location: Gallup Indian Medical Center, Gallup, NM.
• Period of performance: 10/01/2026 – 09/30/2031 (base year + 4 options).
• Set‑aside: Economically Disadvantaged Women‑Owned, HUBZone, Indian Small Business (ISBEE).
• Required deliverables: Technical service calls, remote diagnostics, documentation, Section 508 compliance, HIPAA & privacy compliance.
• Submission: Quote via email to Stephen Silversmith; questions due 09/14/2026.
• Evaluation: Lowest priced technically acceptable offer; price and technical capability are evaluation factors.
• Contract type: Indefinite Delivery/Indefinite Quantity (ID/IQ) with annual option renewals.