Manage Engine AD Manager

The Maryland Department of Human Services is seeking a contractor to provide Manage Engine AD Manager, a comprehensive Active Directory management tool. The solution includes customizable workflows, secure delegation of OU and AD group management, and real-time monitoring of Active Directory objects. The contractor will provide professional technical support, product updates, and security patches for the licensed software. The scope of work includes delivering product updates, sharing vulnerability reports, and providing updates and security patches. Key features of the solution include AD Manager Plus, AD Self-Service Plus, AD Audit Plus, and Patch Manager Plus. • The solution must provide customizable workflows to streamline and monitor administrative tasks. • The solution must include real-time monitoring and tracking of changes to Active Directory objects. • The contractor must provide professional technical support via email, phone, or video conference. • The contractor must deliver product updates and access to product documentation. • The contractor must share vulnerability reports along with mitigation plans to address identified risks.