Electronic Adjudication Management System Modernization System (EAMS) - Claims

The Department of Industrial Relations (DIR) is seeking a modernization of the Electronic Adjudication Management System (EAMS) for claims. The current system is manual and paper-based, leading to inefficiencies and errors. The new system should provide a digital solution for cross-stakeholder communications, seamless tracking and coordination, and reliable format and standards. The system should also enable storage and access to injured worker's data, history, and documents. The project aims to improve the claims management process, reduce manual calculations, and increase productive efficiency. Some key features of the required system include: • Digital solution for cross-stakeholder communications • Seamless tracking and coordination • Reliable format and standards • Database for storing and accessing injured worker's data, history, and documents • Estimation tool for calculating lifetime value of claims • Digital aids for reducing manual calculations and errors • Transparent case prep and progress updates