Description
The State of Alabama’s Department of Human Resources (Family Services) is seeking qualified vendors to provide Language Line Services for fiscal year 2026. The contract will cover telephone and video remote interpreting for families interacting with DHR programs, ensuring timely, accurate, and confidential language assistance across a broad spectrum of languages. This Quick‑Quote solicitation requires vendors to be registered in Alabama Buys, to certify compliance with E‑Verify, tax registration, and other state procurement requirements, and to submit a firm price for the required service period.
• Provide 24/7 telephone and video remote interpreting for multiple languages (including but not limited to Spanish, Mandarin, Arabic, etc.).
• Ensure interpreters meet confidentiality, cultural competency, and professional standards set by DHR.
• Deliver usage reports, quality‑control metrics, and billing documentation in accordance with state electronic payment procedures.
• Accept cancellation notice periods (30 days for supplies, 72 hours for services) and comply with any post‑award verification or inspection requests.
• All work must be performed under the State of Alabama’s standard Quick Quote terms and conditions (DOPQQSBPV6.10.25).