Social Media Platform

The New Orleans Regional Transit Authority seeks a one‑year subscription to a cloud‑based social‑media listening, analytics, and management platform. The solution must aggregate content from major social networks (Facebook, Instagram, TikTok, Reddit, X), provide at least two years of historical data, customizable dashboards, AI‑generated insights, scheduling and ad‑profile capabilities, and robust reporting. Vendor must also deliver training, support, and an alert system, with licensing that allows single sign‑on, limited user roles, and ten advertising profiles. • Cloud SaaS platform covering five major social networks • Minimum 2‑year historical data retention with unlimited data export • AI‑driven summaries, customizable analytics, and automated alerts • Training and support with 2‑business‑day response SLA, 2‑hour session limit • Licensing includes 5 limited user roles, 10 ad profiles, and SSO capability