Provision of Design, Implementation, and Maintenance of an E911 Community Engagement Solution on a Multi-Year Contract

Gwinnett County is seeking a vendor to design, implement, and maintain a cloud‑based E‑911 community‑engagement (post‑call survey) platform. The solution must integrate with the County’s CentralSquare Enterprise CAD system, automate SMS survey delivery, provide real‑time dashboards and analytics, meet stringent security and accessibility standards, and include 24×7 support, training, documentation, and a minimum 12‑month warranty. The contract will be a multi‑year SaaS agreement with an initial term ending 31 December 20xx and automatic annual renewals for up to five years. • Provide a configurable SaaS survey and messaging system that triggers after 75 % of 911 calls. • Integrate via CAD reporting database access; support multi‑language SMS, WCAG 2.1 AA compliance, and extensive reporting/analytics. • Deliver 24 × 7 support, training, documentation, and a roadmap for future releases, while complying with Exhibit A security requirements (SOC 2, ISO 27001, FedRAMP, etc.).