Life Insurance, Long Term Disability & Ancillary Benefits

The City of Cincinnati is seeking a qualified insurance carrier to serve as the plan administrator for its employee group life, long‑term disability, and ancillary benefit programs. The contractor must provide fully‑insured plans, a no‑cost enrollment platform (PlanSource/4MyBenefits or equivalent), multi‑year rate guarantees, comprehensive reporting, dedicated customer‑service teams, and compliance with HIPAA and Ohio insurance regulations. The scope includes claim processing, benefit calculations, enrollment technology, open‑enrollment support, annual member satisfaction surveys, and performance guarantees tied to premium risk. • Administer basic, supplemental, voluntary, and whole‑life insurance plans for ~3,870 eligible employees. • Provide an online enrollment/benefits‑administration portal at no cost to the City, including data migration and payroll integration. • Deliver 5‑year rate guarantees, 5 % of annual premium performance guarantees, and a $25 K implementation credit. • Offer dedicated account/claims/eligibility managers, 24‑hour eligibility file turnaround, toll‑free call center (8 am‑8 pm ET), Spanish‑speaking examiner, and annual member‑satisfaction survey (cost absorbed by vendor).