Description
Appalachian State University seeks a university‑wide, multi‑channel communications management platform that consolidates email, SMS, and optional digital signage into a single, integrated system. The solution must support unlimited internal (≈25,000) and external (≈225,000) contacts, provide role‑based access, parent/child sub‑account structures, integration with the Banner student information system and optional integration with Bravura identity management, and meet WCAG 2.1 AA accessibility standards. The contract is for an initial three‑year term with three optional one‑year extensions. Vendors must submit a complete technical and financial proposal via the NC e‑Procurement portal by the deadline, and will be evaluated on qualifications, experience, response time, and price.
• Multi‑channel (email, SMS, optional digital signage) communications platform
• Unlimited sends, contacts, users, and sub‑accounts
• Role‑based permissions and parent/child account hierarchy
• Integration with Banner (required) and Bravura (preferred)
• WCAG 2.1 AA compliance and robust analytics dashboard
• Initial 3‑year term, with up‑to‑three 1‑year renewal options
• Mandatory electronic submission; no site visits or pre‑bid meetings