Description
The Franklin County Municipal Court Clerk is seeking bids to provide full‑service hardware and software maintenance for four Dell Connectrix switches (DS‑6505B/R, 6510 B/R, 6610B APOS) under a one‑year ProSupport Plus Mission‑Critical contract. The vendor must be Dell‑certified, cover all labor, travel, parts, and software upgrades, and meet strict response times (30‑minute confirmation call, 4‑hour on‑site arrival for emergency dispatch). The contract is valued for a single year, beginning 8 August 2026 and ending 7 August 2027, with delivery F.O.B. inside delivery.
• Provide ProSupport Plus Mission‑Critical support (4‑hour onsite for emergency, 7×24 technical assistance) for each switch.
• Include all costs for parts, labor, travel, software upgrades, and shipping; parts must be Dell‑certified.
• Service must be performed by Dell‑certified technicians; response time commitments are 30 minutes for call confirmation and 4 hours for on‑site service.
• Four line items total, each covering a specific service tag (JQ4Y153 and 7R4Y153) with both 4‑hour and 24‑hour support variants.
• Bids must be submitted by 24 July 2026; no electronic Q&A is permitted.