Description
The County seeks a single‑source SaaS vendor to design, implement, and maintain an E‑911 community‑engagement platform that automates post‑call surveys, integrates with the CentralSquare CAD system, provides analytics dashboards, and delivers 24/7 support, training, and warranty. The solution must meet stringent security, accessibility, and insurance requirements and be capable of annual renewal for up to five years.
• Provide a configurable survey‑management SaaS platform (SMS/text delivery, no reminder messages) covering roughly 75 % of 911 calls.
• Integrate with CentralSquare Enterprise CAD (on‑prem) via reporting‑database access and ingest call data for trigger and reporting.
• Meet extensive security standards (ISO 27001, SOC 2 Type II, NIST 800‑53, encryption at rest/in‑transit, MFA, audit logs, 12‑month retention) and ADA/WCAG 2.1 AA compliance.
• Deliver 24 × 7 support, comprehensive training (train‑the‑trainer, refresher), warranty (12 months), and a roadmap for future releases.
• Provide required insurance (A.M. Best A‑10 rating) and E‑Verify compliance; all subcontractors must be approved and meet the same standards.