Description
The City of Nashville seeks a vendor to design, implement, and support a comprehensive point‑of‑sale (POS) and reservation system for its Parks & Recreation department. The solution must handle both onsite and online transactions across roughly 39 park facilities (27 currently using the existing platform, 12 to be added), scale to about 102 POS stations, and process roughly $21.8 M in annual revenue (≈ 387 k credit‑card transactions). Core requirements include fully integrated PCI‑DSS‑compliant payment processing, support for multiple payment methods (chip, swipe, tap, Apple Pay, Google Wallet, e‑Checks), online registration and reservation capabilities, inventory tracking, robust reporting/export, and a 7‑year data‑retention mandate. The vendor must provide data migration, system integration (including REST/JSON API to Oracle Cloud), staff training, tiered support (L1‑L3), and a five‑year contract term with possible expansions.
• Multi‑facility POS/reservation platform covering ~39 parks and ~102 stations.
• Integrated, PCI‑DSS‑compliant payment processing with fee‑pass‑through capability.
• Data migration of ~100 k household records, 4 k members, 4 k organizations, and historic reservations.
• Ongoing support, training, and optional cloud/on‑premise deployment options.
• Comprehensive reporting, export, and 7‑year free data‑retention requirement.