MS-IFB/DOA/2609-1270053/Social Media and Customer Feedback Dashboard

The City of Atlanta, on behalf of its Department of Aviation, is launching a multi‑step sealed‑bid procurement to acquire a centralized Social Media and Customer Feedback Dashboard for the Hartsfield‑Jackson Atlanta International Airport Customer Experience Division. The process begins with a pre‑qualification phase followed by an Invitation for Bid (IFB) for the selected vendor(s). The dashboard will aggregate social‑media sentiment, passenger feedback, and related analytics into a single, real‑time reporting platform to support airport operations and customer‑service initiatives. Vendors must demonstrate expertise in software development, data integration, UI/UX design, and ongoing support/maintenance. • Scope includes design, development, testing, deployment, and 12‑month post‑implementation support. • Required integrations: social‑media APIs (Twitter, Facebook, Instagram), airport feedback portals, and existing CX data stores. • Deliverables: interactive visualizations, customizable reporting, mobile‑responsive interface, and training documentation. • Evaluation criteria emphasize technical capability, prior experience with large‑scale public‑sector dashboards, and cost‑effectiveness.