Policy and Procedure Management System

The Court Services and Offender Supervision Agency (CSOSA) is conducting market research to identify potential sources capable of providing a Policy and Procedure (P&P) Management System. This system will serve as the agency's single source of management for all directives and guidance documents. The system must enable centralized policy management, standardization and consistency of directives, enterprise-wide accessibility, compliance, auditability, and reporting. Key features include advanced workflow automation, automated policy lifecycle management, compliant archiving, and integration capability with Microsoft Office 365. • The system must be FedRAMP authorized or support SaaS and on-premises deployment models • The system must align with Microsoft Azure / Entra ID and support PIV / Single Sign-On (SSO) • The system must provide role-based access control (RBAC) and support data portability and migration • The system must have a user-friendly interface (UI/UX) and closed-domain AI capabilities for intelligent search and identification of inconsistencies or missing content